Having been a loyal customer with Easily.co.uk for the past three years, and been a strong supporter of their Control Panel and Technical support services, I have chosen to transfer this domain, jonathansblog.net to 123-reg.co.uk.
My two reasons for doing this are:
- 123-reg.co.uk are cheaper to re-register each year
- 123-reg.co.uk has a better control panel which supports numerous creation of sub-domains.
The Easily control panel only allows 3 subdomains to be created, although they will be upgrading this capability shortly to allow users to submit more.... hopefully infinitely more.
Rather disappointingly, you may have noticed two days downtime for www.jonathansblog.net whilst this process was in full swing.
The process involved in transferring a domain name is not particularly complex, but involves several organisations working together.
Both Easily and 123-reg responded well to the initial request, the transfer is still in progress and should be complete in the next 3 days. However, since the WHOIS record was updated with new 123-reg.co.uk Nameservers for jonathansblog.net, the domain hosting company hadn't created a record in their name servers pointing my domain to my server.
I was dismayed when the 123-reg technical team didn't respond to my initial emails requesting support. Their 50p per minute telephone number wasn't working either. In the end I bombarded their team with emails asking for help, until someone replied with some advice.
Sadly the advice suggested I should wait the 5 days for the transfer of domain name as it was 'preferred' that their nameservers weren't amended until the process had completed - nevermind the fact I was running a live website that hadn't expected to be unavailable for so long.
The upshot is that the team have kindly pointed the sub-domain to the right server, and we are back online once again. Welcome back, campers!
I am still waiting for the full transfer or domain name from one company to another and access my new control panel, but at least my visitors are active once again.
It reminds me once again to get the best package with the right level of support, anything else just won't do.