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Social software: definition and characteristics

Found an article by Jack Schulze who writes about the concept of Social software and lists the common characteristics of good social software...

"Social software's purpose is dealing with with groups, or interactions between people. This is as opposed to conventional software like Microsoft Word, which although it may have collaborative features ("track changes") isn't primarily social. (Those features could learn a lot from social software however.) The primary constraint of social software is in the design process: Human factors and group dynamics introduce design difficulties that aren't obvious without considering psychology and human nature."

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Comments

The rest of the article is a lot more interesting than that quote.
I can't understand why he would be comparing it with Microsoft Word as the starting point, surely it should be Outlook.

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