She was absolutely amazing! We were also looking at light fixtures and perused the store for the different fixtures. Looks like compressed cardboard / particle board. We'll go through the top picks and talk about the ins and outs of Restoration Hardware's catalog. Prices are also high, so don't be going in here looking for discount furniture. (Points!) And honestly if you don't want to even engage in the most basic human contact at least grow a pair and stop looking at the ground. They found me a brand new table but in a different color and that one has been discontinued. If this is what you like to do in your spare time then furniture from this place is for you. There's a weird chandelieer above the couch we were looking at, that made the leather look light and faded. I think that's the vibe they're going for. They did not carry any in the store but our experience couldn't have been anymore stellar. Photos. I felt the staff scanned and equated my casual style of t-shirt and jeans (with a Gucci purse, that they apparently missed) or maybe it was my older age, with someone that can't afford to make a purchase. I told her yes, and she said someone would be by to help us as soon as possible. Jules is a fantastic manager! Sometimes I go there just to relax. I now have to paint the metal hardware to match my decor. Used (normal wear), Very nice soft leather Restoration Hardware daybed bench. Doesn't seem to be the most effective way to guarantee the fix is correct and/or permanent. They lie, provide no customer service, fraudulently will Charge your credit card and I'm surprised are even still in business at the ridiculous prices they perpetrate on consumers. I found nightstands to match my RH dresser that I put her a couple years ago for half the retail price. There are additional "manufacturing" imperfections. SPONSORED. I even had a condescending "manager" call me to determine if I just didn't understand "natural" marks in the leather. YUCK, don't go unless you want dirty, spotted broken furniture. Well.Upon waxing the stools (Which took 3 hrs. I have had nothing but problems. You just spent LESS than what you would have normally paid. Also, the white-glove delivery service that was standard was awful. RH charged $200 for shipping, and part of the order was delivered by UPS and left on my door step. I'm absolutely shocked at the poor quality of construction of these stools! Never miss new arrivals that match exactly what you're looking for! I'm just so disappointed with all of it. Its also home to a whole host of one-of-a-kind items made with love and extraordinary care. The sofa had a flaw in the fabric so RH said they would replace it after I sent photos to them . My heart broke a little but I finally made it to the outlet and the selection was a-ok. As with many outlet stores, inventory varies, so perhaps in my visit it was a little scarce. Customers in Kaiyos white-glove service area can get delivery She takes the stress out of furniture shopping and our place looks great because of her. $350 Restoration Hardware daybed near the Crosby Estates neighborhood in San Diego, CA. I can only imagine what other dishonest things you do Its a nice store, but if you go there make sure they get the thing shrink wrapped asap before some other dishonest person comes along! For more information, please visit our The idiots who work here just chatter in the middle of the store with each other and do as little work as possible. I've had my eye on their upholstered ottoman as a desk chair. Even the stuff on sale. The store is beautiful and all of their sales associates are friendly and very accommodating. securely stored in our temperature-controlled warehouses. Daily Find | Meadow Blu Chris Loves Julia Loloi Humphrey Rug. Original Price $270.00 Check out their commitment -- ir.williams-sonomainc.co. My husband and I came into the store to purchase a sofa bed. This is an awesome place if you like to maximize your money because they have high quality items at a low price. The fabric is fading into an ugly color. Some mixed feedback about the in-store shopping experience. I very quickly received the promised second floor plan that still had one chair "in" my fireplace and didn't move the sofa or loveseat so I still had a blocked entry to the kitchen and a 6 foot empty space between the sofa and the far wall. The staff, especially Jill, are all SO nice and helpful! BUYER BEWARE! Buyer's Premium 23% RESTORATION HARDWARE CHEST OF DRAWERS Estimate $600 - $800 4 d 2 h 25 m 15 s Free shipping available Brandon N. is the best designer and has an amazing sense of style. Avoid like the plague. Great seller and nice items. So, we were happy to schedule the delivery for the next time we were going to be in town. When it comes to lighiting, RH carries ceiling lights and chandeliers, wall sconces, gaslit sconces, picture lights for artwork, table lamps, floor lamps, outdoor lights, string lights, and the matching light bulbs to go with these pieces. I have the antiqued grey oak and in multiple areas, the stain/finish is completely rubbed off to the natural wood. You had to buy them separately. Even if a purchase is made for a Christmas present, which typically is purchased a couple of weeks beforehand, the policy is only store credit. The guy who greeted us at the door said none of the chandeliers give off good light. I love this place! Free shipping available Requested Service Type(s) White Glove. Some complaints about perceived quality for certain items. These pieces had a 30% off to start with. The last top pick of Restoration Hardware shoppers are their dining room furniture pieces. Upper East Side. So we agreed, even though this would be two-feet longer that what we originally wanted and really too big for the space. Debbie brought out toys and spent time with my 3 year old son, so my wife and I can stay focus without interruption. I agree with other reviewers that this cannot be mistaken for interior design, but I thought I would take advantage of the available help to purchase new coffee and end tables, lighting, and artwork for my great room and to work with my nearly new Restoration Hardware sofa and loveseat. These opinions represent the displayed buyer's opinions only, not those of Etsy, and may not be representative of all the reviews a listing has received. We felt very cared for. Meets or exceeds stringent chemical emissions standards. Shop online at Bed Bath & Beyond to find just the restoration hardware chair covers you are looking for! Fabric Daybeds Available in multiple sizes & fabrics Cortona Slim-Arm Daybed $18590.0 - $29790.0 Regular $13942.0 - $22342.0 Member Available in multiple sizes & fabrics Cortona Daybed $17990.0 - $27390.0 Regular $13492.0 - $20542.0 Member Available In Multiple Fabrics Cloud Fabric Daybed Set on a cantilevered frame, the molded seat and back sport race car-inspired seaming. Etsy is powered by 100% renewable electricity. So I called RH and asked if there was anything else I could do to get the credit going. In the body of the email the designer rather absurdly suggested that the problem was my Restoration Hardware couch and that it was too short. The cons: Prices can be higher than other retailers. Such a big part of the process for me. The pros: Chic and refined dining furniture. Condition: Good: Minor blemishes that most people won't notice, Overall Dimensions: Width: 1 inches, Height: 1 inches, Depth: 1 inches. Leave a Comment. 465 California Street Weight. I bought my first house here in SLC last year. Super professional! There is no protector according to RH. $20. I was there earlier this week and Jules and Angela where very helpful. Super friendly staff, checked on us every couple of minutes! Weirdly I don't get this treatment from Fashion Island. I really dislike making negative comments, but.Unless you're a person who is experienced in furniture repair, I would completely avoid purchasing these stools. Second issue: Very little color. This is one of the best times to be an online furniture and home decor shopper. Nice furniture and choices, but way overpriced. We enter the store looking for two items Had the worst customer service coming here top online furniture alternative, Arhaus. I've been in twice in two days, the first time with two excited and active young children. I'm now refinishing the SECOND piece of furniture I got there in 2013. To enable personalized advertising (like interest-based ads), we may share your data with our marketing and advertising partners using cookies and other technologies. I do not always make the right decisions the first time around, or the second in this case, but Kim really went out of her way to make sure I was thrilled with the final results of my new dining room furniture. Restoration Hardware Replica 3D Glass Framed Wall Art Folded Paper Flower Ballet Dress 11x14 - White Halter ad vertisement by NadiasPaperStudio. I am so disappointed. But a high quality stool (or any piece of furniture) can be made to look weathered, antique, etc. I am taking one star off for the Professor chairs' quality: After noticing an odd chalkiness collecting on the backsides of the seat cushions of both chairs, just weeks after my purchase, I contacted RH. If you are a member and have paid for the $199 shipping, that does not apply. Balmain Aluminum Daybed $4495.0 Regular $3371.0 Member Available in multiple finishes Balmain Aluminum Daybed $4495.0 Regular $3371.0 Member Available in multiple finishes Balmain Aluminum Daybed $4495.0 Regular $3371.0 Member Available in multiple finishes Belvedere Teak Daybed $5195.0 Regular $3896.0 Member Available in multiple finishes I didn't believe the negative ratings until myself became a frustrated customer. I love RH, in fact about 30% of what is going into our new home are from RH. I am happy with everything. I have spoken to numerous customer service reps who now tell me the chaise now comes with a seam; however, I was referred back to the RH showroom sales person and am still awaiting a response to see how this matter will be resolved. I was told "No," and that it could only be delivered to my house for $199. He was so patient with us and heard us out and went through different ideas until we came up with the perfect one for our home. When I went today with my husband to pick it up it was no where to be found. More info. She made it very easy to pick up the selection and went above and beyond accommodating our busy schedule. $59.78 shipping. You have to be patient in finding gems as RH outlet has a lot of expensive items despite being an outlet. Try Pottery Barn or CB2. You cannot make this stuff up. (22% off), Sale Price $26.40 With that in mind, expect the quality to be inconsistent. The reason I purchase from them is they have unique industrial furniture and no other companies make anything like it. Cynthia got on the phone, tracked one down for me, and got it for "furniture delivery" at the UPS price ! $900 worth of furniture sitting on the front step of a condo for five days. But we were told Final sale! A generous tufting on the back and sides more Design Plus Consignment Gallery San Francisco, CA Ask the seller SUPER SELLER Details Dimensions 84W 60D 37H Styles A great way to elevate any room while also bringing brightness to a space, Restoration Hardware shoppers are keen to browse their selection of lighting options. When I first sat down on a deep sofa, Debbie proactively explained the different depths of the sofa although she appeared to be busy at that moment. Our house is still in progress, but I won't purchase another thing from this store. I am so happy with the pieces I ordered and I will be back for more! The knotty alder is gorgeous.. i got it with Early American stain which really catches the light and the eyes. No one seemed interested in helping with this at all, until I met Seraiah. I was skeptical of the prices at first but after the amazing in-store experience, fast/professional white-glove delivery service, and impeccable material quality, I believe my purchase was well worth it. Disappointed in the downtown Santa Barbara RH-the designer wasn't too helpful in coming to the home; only wanted to sell and less concerned about the space and other RH furniture already purchased. It's a showroom. I need to purchase several items for my home and will be giving my business to a different company. Not sure this is the consumer experience they're going for, but it was vivid. Salesman: It depends on what color you want. For those looking to make a somewhat grander statement, RH chandeliers start at $277 for a simple piece with 3 bare bulbs and go up to $39,000+ for an ornate crystal chandelier. I highly recommend going into the store and viewing the material swatches in person because I found a few items that didn't catch my eye on the website but were striking in person. Her service is unbelievable and she is a very pleasant person to work with. You are NOT able to choose a time window for delivery. Final sale!! It's not for the small walleted either. And the towels, OMG, you'll want them to have their own Hyperbaric chamber after you see these prices. Search all designers of Abdominals benches in Italy on Archiproducts: discover the catalogues, technical sheets, prices and new features All this aggravation for $17,000. Who the hell are they selling this furniture to? I walk out discouraged and couchless every time. FORMATS: We couldn't be there in time, so we told them to return the pieces. i never go back there prefer to go to corte madera don't go to the one in SF. most of the people who work there think they are the client. no way. Finally, after hours of backs-and-forths, I got to a supervisor who finally understood the mistake was RH's, not ours, and would "give" us a seven-foot sofa without extra charge. Ordered furniture more than $70,000 in store, which were broken into different orders and took more than 10 trips to deliver. The stools were scheduled for delivery in three days. It was ludicrous nonsense. Restoration Hardware Full-Size Cabin Bed - Pre-Owned-pick Up Only. are final once your appointment is commplete. Privacy Policy. What a garbage policy for a bunch of damaged junk. Unless this company changes their game, I would avoid doing business with them. While many of the items on Etsy are handmade, youll also find craft supplies, digital items, and more. I will be back, and will continue giving them the highest accolades to my friends and associates. Ugh. We became members because we are ready to update our furniture in our 2,500 square foot home in another location and thought we would shop at RH. It needs a cleansing of sales people! Suite 1250 Check with Restoration Hardware for ordering information and other details. Restoration Hardware is a name-brand national catalog and furniture retailer found across the US and Canada. I had a horrible and insulting experience at RH. Share. One of the most popular furniture categories that RH shoppers are in search of is outdoor furniture and decor. A subpar furniture store that ironically places its importance over its projected image. I had to order these stools, because our island counter is an usual height and these stools fit our counter. It's going straight in the trash. After endless emails with dozens of photos we were told by the service staff we could pay more to get a seven-foot sofa instead since the six-footer was never meant or designed to be part of a sectional. After numerous emails, I was finally directed to Jennifer Moss, who apparently didn't care about customer at all, and never really wanted to help. review for absolutely amazing knowledgeable Michael G. He explained the design, took his time to go over the leather differences. Terms of Service and The deterioration started a year after the purchase. Looking for more contemporary brands? Be expected to pay big, even though a lot of the items are damaged. Kaiyo is the most sustainable way to buy and sell furniture. I bring it up to the cashier to inquire further and see if the have the item in any other color than red. The seller might still be able to personalize your item. :(. Our finely tuned search tools help you sort by color, style, cost, and more. Well excuse me for not coming into your store for 2 years. Restoration Hardware's policies and product quality. 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