How I long for the good old days, when American made products were made reliable. After resetting the circuit board, he said it start working and would take 24-48 hours. However, if there is no click, check for continuity using a multimeter. The tech repairman first stated that if the compressor is the problem, he would have to order a replacement but that I would still owe service costs of $128. Purchased 3 year extended warranty also. We can't go 5 weeks without a refrigerator. A&E sends same repair man to my house without the part and says LG only assigned an assessment call. Therefore, the amount in the system does not reduce. Do we qualify for the class action suit? According to the recall notice, LG has received 82 reports of incidents involving a condenser fan motor failure due to this problem, specifically described as condenser arcing and smoking. How can I get redress? It's a scam. they offer their repair service which will cost you $300 each time to repair in my case it is every year thing and LG customer care is not willing to help in any way. Then I did some investigating on my own and found the MAGNUSON-MOSS WARRANTY LAW. November 2012 I purchased a Kenmore Elite French door refrigerator model 795.71053.014. Then, turn off the temperature controls of both compartments. They got us any way you look at it. Meantime we are living out of a camping cooler and replacing the ice every day. I called and was informed that my warranty expired on april 30, 2018. The same thing happened to our previous LG refrigerator that died after 4 yrs of ownership. I will NOT put more money into this faulty unit. Compress and Board bad and air filter is difficult to replace. Sears couldn't get a repairman to my house for over 2 weeks, so I called an independent repairman. For what we paid for it I figured we would get a lot of years out of it. I would have thought that a (formerly) good company would stand behind their product. My Kenmore Elite Refrigerator stopped cooling on 12/31/22. The extended warranty has expired so now I am paying out of pocket for the same repairs. Service center in Philippines was awful. Check inside the fridge to ensure that the crisper drawers and shelves are properly positioned and are not protruding and preventing the door from closing. These two businesses are crooked!!! That is where the start relay attaches. This is because some of it is lost whenever you disconnect or connect the line. They said $600 part and $200 labor. I should not have to pay to fix something you should have recalled Sears! I pulled off the back cover and it has an LG compressor. Actually the main issue is the lack of customer service / help from LG and A&E. Dirt and debris on the coils cause the compressor to become overloaded, run hot and stop running completely. I also lost about $300 worth of food that was in the freezer and some that was in the refrigerator compartment. Last week our ice maker stopped working, and then a few days later the frig and freezer both stopped working. I just had my Kenmore refrigerator, Model# 79570323310 (purchased date 02/2016) with 3 year warranty from Sears just suddenly stop cooling after owning it less than 3 years and 7 months. I have an LG MODEL # LFXS30796S purchased in Jan 2019. Fridge stopped working and I called customer service 888 536-6673 and was told by rep Carmen that due to recall and class action lawsuit if the problem was the compressor which has a 10 year warranty I would only be charged a $129 service call, the compressor and its installation would be free of charge. It's a good thing we have a little frig in our garage. Purchased kenmore elite 795.73157.610 in october 2017 for 3000. At first they were going to give us a new one and now they have decided that we don't need a fridge for another week (3 weeks total). On June 9th. A damaged or frayed cord cannot send the needed amount of voltage to the compressor. Is there anyway we can get some money back towards another refrigerator? However, when they are weak or worn out, they cant absorb it anymore. Now, take a digital multimeter and set it to Ohms resistance. He was fine and did a great job. Small claims court here I come. This LG model compressor is defective and the local appliance repairman refused to service it because of its faulty nature and history of lawsuits. I have the same problem with a Kenmore Elite refrigerator I bought Sept 2016. Have to wait until the 19th for another tech to come out to "diagnose"issue and of course he will have no parts so that means more part orders and waiting for the next available appointment. And once they realize that the compressor is bad they have 30 days to refund your 169.00 by law its a recall issue. The shelves of the refrigerator can be adjusted. Have been 3 months without a refrigerator and Sears still will not repair the faulty compressor in our Kenmore Elite french door refrigerator. Does anyone have a phone number I can call so I can get a compressor sent to me? Clean them if they are because they are likely to cause the buzzing or humming sound from the compressor. Set the temperature controls of both compartments to any point you like. Have there been any class actions against Kenmore? Plugger Refrig in thinking it would start working. The compressor was still under warranty but we had to pay over $400 to get the refrigerator fixed. I have a Kenmore Elite refrigerator bought 3 years ago. sears is junk. Purchased a Kenmore Elite 72483 refrigerator in October 2015. Take the probes of the meter and place one of them on the tubing made of copper on the compressor. Part is under warranty. Sad that foreign made products are made so inferior. We went on vacation and came back only to have to through out all our food. Now we are reading that they are replacing with the same faulty compresser and the same issue has occurred again for many customers. Bought mine in Feb 2018, Kenmore Elite 795.7248. 1 We also had to have the compressor replaced on our Kenmore Elite refrigerator, Model #79574025412. None available. Thanks Debra Sapp. History would suggest that we will be in the same position in another 6 months down the road. Kenmore Elite refrigerators can survive up to 14 years on average, while certain models can last up to 17 or even 20. Every part was replaced, Twice, if not more. A compressor is supposed to make a noise, albeit a quiet hum. It works fine so far,and I really like the way it looks. Compressor in 2014 or 2015 Kenmore Elite professional is gone!!! Sears sold me a faulty refrigerator and they will not stand by their products and replace when they are faulty. Now the repair service has to order the parts and we are still without a refrigerator. Stuck @ $1000.00 in parts and labor not including the lost food and suffering. It stopped working May 2015. To add insult to injury, the repair person told us "Your compressor is an LG compressor and these things are dropping like flies". Waited 3 months for 2 repair appointments - sears will not cover the defective compressors because they only have 1 year warranty. Sears Warranty Repair-Tech. According to Sears the compressor is still under the manufactures warranty. Sears has TERRIBLE customer service. Aug 31, 2016 has just failed to cool on July 9th, 2019. Wrong color than advertised, and won't keep ice-cream cold. In August 2019 at 15 months old, the compressor went out. 795.72493.611 was the model number. We have affiliate relationships with the providers (Amazon, Clickbank, etc) of the products, goods and services that are linked to on this page and may be compensated when you buy. OMG, done with sears. I need to prove this is a larger issue then just me! My refrigerator LG compressor went out .had to replace all my flooring on my house.oil all over the place,LG wants to charge me for there leaking compressor unbelievable service I will never buy another LG refrigerator cost me $2600. Purchased Kenmore Elite Refrigerator in 2017 recently ice maker stopped working with in a week entire refrigerator stopped cooling. Purchased a Kenmore Elite 3 Door 9/14/17. LG is totally unresponsive to the needs of their consumers. We are saving for new appliances, it's like trying to save for an old used car. Purchased a Kenmore Elite Refrigerator in 8/2016, the compressor is out at exactly 3 years. This Refrigerator quit working on 2/23/19. If there is no continuity, replace the motor as soon as possible. Went out of town to come home to a putrid smelling home, because the unit stopped cooling and spoiled all of my food , fridge and freezer, at a minimum over $500 worth of food. The repairman said it would probably be a minimum of $1,600.00 repair bill but if repaired he thinks Imay very well have additional issues after the repair. How ever it is now useless. Never buying a Sears, Kenmore, LG product! Before adding refrigerant, it is important for you to clean the inside of the compressor to remove any moisture on it. I just spent 95.00 to have a repairman tell me it will cost between $360 and $2000 to fix it. Repair was 1500.00 and it worked for about 2 weeks. If there is a burnt odor, replace the relay. It is now a beautiful piece of useless art sitting in our garage and we are out $560 for parts, food losses twice $350 and the $2000 to buy a new refrigerator that does not have an LG made compressor! Sometimes, the condenser fan makes a noise and needs to be cleaned. I have not owned an LG before and I will not own another one in the future. 795.74023.411 on 8/7/2015. This is just WRONG that Sears knows of this problem, continues to sell these faulty products and does not take care of the customers when the products fail. I purchased a Kenmore Elite LG 795.7107 5 yrs and 5 months ago. Bought KENMORE refrigerator bottom drawer ffreezer Nov 2016 and it died two weeks agolast week in Feb 2018. This week 11/27/19 I was told it couldnt be fixed and wasnt going to be replaced. And as a result, it will become hot from overworking itself. I have been on the phone with Sears several times the past few days complaining about my refrigerator not working. Now that I am reading about what others have gone through I am beyond angry that sears allowed any of them to be sold and are still selling them. After numerous phone calls to LG and Sears finally got a appointment with a sears tech. 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