The world class support of Liveops and unparalleled access to world-renowned clients. Improving Peoples Lives. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. This means you can choose when, where, and how often to work!
Liveops mobilizes reliable, brand-certified agents. I see myself doing this for many years until I fully retire (if I do) and my cat loves that I am home too!, Flexibility is the most beautiful thing. Join Liveops Nation and experience the freedom and autonomy of being self-employed! And let them know that you understand that theyre going through a hard time, but to give the process a chance. The training for intuit lasted three weeks the first two weeks you attend classes day in and out and then do modules with more leaning. Whether calls are slow or surging, a network of brand-certified agents flexes with demand. Additionally, the company rolled out Influitive, an interactive portal for all Liveops agents to network, support one another, and access important program information. The VirtualFlex platform attracts agents with experience, with life skills and, most importantly, with a personal commitment to your brand's success. Your customers deserve the best at every touchpoint. Independent Contractors are responsible for expenses and control their profit and loss.
Login. Contact UsBecome an Agent. Accounts can be reactivated if the app is reassigned to a user in Okta. Well learn about your business and help guide the best solutions based on your needs. management. Efficient. 2023 Openforce | Privacy Policy | Terms of Service, Manual record keeping drains time and resources, Minor admin errors can create misclassification lawsuits, Compliance Director, UST Logistical Systems. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor . Were all looking at the same data one version of truth consolidated in a single repository. Innovate without compromise with Customer Identity Cloud. Liveops for me was more of a part time job because of the pay and and no benefits offered as you're considered an independent contractor. This app integration supports Single Sign-On. Dual Monitors are strongly encouraged (often required). Actual earnings may vary depending on client opportunity and support required. Enjoy the freedom and flexibility of being your own boss. To accept cookies continue browsing as normal. See Capabilities for more details. | Source:
As an Independent Contractor Agent, you can: Our Clients look for people who are comfortable: Successful Independent Contractors will have the following skills: As an independent contractor, you will submit invoices and receive payment for completed services. Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. Im also a nurse. Liveops provides people with varying skill sets with the unique opportunity to become a business owner while meeting the demands and obligations of their family. This platform supports the ideal contact center augmentation strategy, bringing together US-based agent talent with the ability to easily respond to surges in demand. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Liveops Job Board. Returns the exact phrase match within quotes. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. Want to become a Liveops agent? All rights reserved. In todays day and age of misclassification lawsuits, youve got to make sure youre crossing your ts and dotting your is; and Openforce helps us do that every single day. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Future attribute changes made to the Okta user profile will automatically overwrite the corresponding attribute value in the app. Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. Life doesnt always run on a schedule. Forgot your password? Learn how. If you decide to contract with Liveops, we connect you with opportunities that fit your unique combination of skills and availability. Client-specific computer technical check. Find Out How & Apply . Liveops mobilizes reliable, brand-certified agents. Companies using LiveOps for Call Center include: MetLife, a United States based Insurance organisation with 46500 employees and revenues of $71.10 billion, Aegon N.V., a Netherlands based Insurance organisation with 17936 employees and revenues of $56.07 billion, Royal Mail Plc, a United Kingdom based Transportation 2-4 weeksMost training is 2-4 weeks. Its a private, virtual community where agents connect with each other and their program teams to maximize their experience while contracting with Liveops. Sign an Independent Contractor Agreement. Remember my username at this PC. Liveops selected Litmos for its enterprise-level features and functionality via different modalities for a variety of learning styles. Client opportunities may have additional requirements, including expanded client-specific certification. By providing us with your phone number and clicking "Submit", you agree that we may call or text you regarding your application. Add this integration to enable authentication and provisioning capabilities. This means you can choose when, where, and how often to work! You have to be empathetic and imagine yourself in their situation., I couldnt be more pleased with the flexibility, the great team and the resources that are available to help me. See Capabilities for more details. View our background requirements here. Discipline and setting expectations of yourself are key to working from home. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Managing multiple systems, programs, and screens simultaneously. Earning potential. Flexibility. First name* Last name* Job Title* Company name* Email* Phone number* Primary Area of Interest* Average Weekly Call Volume Program Start As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops clients, you will be responsible for your own tax obligations. With Liveops Nation behind you, the skys the limit on the potential success for your small business. Liveops provides virtual contact center services that can scale during high-traffic periods without missing a beat with our network of US-based agents. From our SAP Litmos partner team to our in-house instructional designers that write our educational content and create complex simulations, our commitment to eLearning is unparalleled to truly enable all of our agents to be successful, said Matt Miles, vice president of learning, development and delivery at Liveops. Liveops provides people with varying skill sets with the unique opportunity to become a business owner while meeting the demands and obligations of their family. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Were here to improve peoples lives. And for tens of thousands of skilled professionals, their choice is to partner with Liveops and strengthen your brand. Please review the Liveops basic technology requirements by clicking here. Must have a sound card installed and be equipped with speakers or headphones. Different programs have different pay structures.
Most opportunities pay a per-talk-minute ratebasically, the more calls you take, the more you earn. Find the opportunity that fits your skills and availability, then increase your potential with experience and great performance. Push existing Okta groups and their memberships to the application. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Take your first call. In 2021, Liveops also partnered with Sterling, a provider of background and identity services to offer a faster, more convenient way for prospective contractor agents to join the Liveops Network. Click here for technical info. Autonomy. Creates or links a user in the application when assigning the app to a user in Okta. To accept cookies continue browsing as normal. Capable of displaying at least 1024 X 768 pixels. Efficient. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. Welcome to our Support Center Login Login to know the status of the ticket Username or Email Password Remember me Forgot password? Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. Theres just so much built into the software that provides the firewalls needed to help ensure compliance. Authentication (SSO) API Event Hooks Its not easy to find a flexible team of experienced agents who understand your brand. Its why weve led the industry in virtual flex agent services for more than 20 years. Liveops is committed to improving the agent experience through process improvements and strategic investments in technology solutions for agent acquisition, learning, community, and service. Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Password Remember me Or, sign in using: Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. Connect contractors to affordable commercial insurances. And, its why some of the biggest enterprise names trust Liveops agents to represent their brand. Don't have an account?
Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. You may also receive performance-based pay or other incentives. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Connect and protect your employees, contractors, and business partners with Identity-powered security. Message & data rates may apply. VirtualFlex agents bring more professionalism, education and life experience, giving your customers the calm, empathetic ear they need. SCOTTSDALE, Ariz., Dec. 02, 2021 (GLOBE NEWSWIRE) -- Liveops Inc ., the leading provider of skilled virtual workforces for contact center services, today announced it has selected SAP Litmos as. Google Chrome (latest version) or Internet Explorer 11. Download directly in the Okta End User Dashboard. See Configure the Okta Browser Plugin settings. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Liveops: Flexibility. Your customers deserve the best at every touchpoint. Are you an employee? I am being paid to do what I enjoy, which is helping people. https://www.liveops.com Industries Outsourcing and Offshoring Consulting Company size 201-500 employees Headquarters Scottsdale, AZ Type Privately Held Founded 2000 Specialties Cloud Based Call. Sign in or create an account. IT Support You are using an unsupported browser. Learn about Liveops Enterprise Solutions Click Here . The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Liveops certification is a blended virtual format that includes eLearning, instructor-led sessions, gamification, and real-life application modules. Log in. Flexibility. Learn about Liveops Enterprise Solutions Click Here . FLEXIBILITY AT SCALE. Agent professionals have also rated Liveops with a 3.9 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.5 rating for culture and values and 3.5 rating for career opportunities. "Customer Service Manager""Customer Service Supervisor" retrieves an opportunity for a Customer Service Manager or a Customer Service Supervisor. Liveops Jobs Calls are made and received for inbound sales, insurance sales, insurance claims, health care, roadside assistance, and general customer service. Discussion forums provide a space for agents to connect and improve together by way of peer-to-peer encouragement and motivation that nurtures success. Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. Here's everything you need to succeed with Okta. You are paid for talk time only and without talk time, there is no pay. Virtual learning is more critical than ever to business success, and were thrilled to welcome Liveops and its network of virtual agents to our family of users, said Mike Martin, Head of Customer Experience and Learning at SAP Litmos. Oktas annual Businesses at Work report is out. Okta updates a user's attributes in the app when the app is assigned. We couldnt have done it without Openforce. When the application is used as a profile master it is possible to define specific attributes to be sourced from another location and written back to the app. Qualify and onboard contractors in record time. I like to help people. The more investment you make in yourself, the greater the reward. With VirtualFlex, theres no need to overstaff. 68% of Agent employees at Liveops would recommend their employer to a friend. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Support. Agent Sign-In When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Live far from an urban center? No matter what industry, use case, or level of support you need, weve got you covered. Earning potential. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. Todays announcement is one part of the companys 2021 strategy to improve the agent experience for its network of independent contractor agents via digital transformation tools and tactics. I love the flexibility. Copyright 2023 Liveops, Inc. All rights reserved. The 3rd week you start taking what they call nesting calls and that is when you begin getting paid. December 02, 2021 09:00 ET
You get paid per talk minute instead of per hour. Liveops maintains an A+ rating with the BBB and is proud to be listed on the FlexJobs top 100 companies for remote work.
Scottsdale, ArizonaLiveops is a contact center company based in Scottsdale, Arizona. Copyright 2023 Liveops, Inc. All rights reserved. They want right-time. Our scalable platform lets agents define their availability. Across the country. In the Liveops virtual contact center model, enterprises have access to a diverse network of distributed agents across the U.S. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Their consistency, professionalism and customer service are unparalleled in the industry. As a self-employed independent contractor or business owner, youre 100% in control of your own schedule. Well create a unique plan to ensure a smooth transition for you, your teams and independent contractors. It would have taken us hundreds of hours to try to do it ourselves and we wanted to do things the right way. Liveops provides virtual contact center services that can scale during high-traffic periods without missing a beat with our network of US-based agents. Liveops agents are simply better. Click herefor technical info. The workplace culture is amazing. We've been partnering with Liveops since 2010 for all our inbound needs. This means you can choose when, where, and how often to work! The integration was either created by Okta or by Okta community users and then tested and verified by Okta. Support. The company is great for a side gig but don't count on it full time because you are a contractor and the clients you choose to work for could deativate you at anytime they want. Freedom. Strengthening an agents sense of belonging and connection improves their lives and leads to better customer experiences and client outcomes. No you are not paid for training. The agents themselves are what truly make Liveops Nation special." Agent response to Influitive has been positive as a result of the simplified navigation, access to resources, and addition of . Want to build your own integration and publish it to the Okta Integration Network catalog? As a Liveops Independent Contractor Agent, you have flexibility, autonomy and freedom to choose when and where to provide services. Independent Contractor Enjoy the freedom of being your own boss. The best agents arent looking for part-time.
Check the Eligibility requirements and make sure were currently accepting applications in your state. Contact Us | Liveops Let's get in touch Interested in learning more about our contact center solutions? Your customers deserve the best at every touchpoint. Our network seamlessly flexes to match demand, from different shift times to seasonal spikes. The hardest part of the job is when the call volume is low. Work confidently with real-time chat support, tech support, business tools and professional development workshops. LiveOps will not sell or share your information with third parties for marketing purposes. Want to become a Liveops agent? Submit ticket To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. Documenting details of calls and customer interactions. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Need to plan around other commitments? Its why weve led the industry in virtual, flexible agent services for more than 20 years. Our developer community is here for you. Complete your FREE client certification. Quickly assessing customer needs and providing sound solutions. lexisnexis agent application customer portal. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. Either search term value. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Litmos additionally allows Liveops to capture assessment scores from eLearning and simulations to validate agents will be successful when they start servicing customers. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. Not everyone will be as precious with your business as you are. Find ready-to-work contractors where and when you need them. When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Whats it like to be self-employed and provide virtual contact center services? Deactivates a user's account in the app when it is unassigned in Okta or their Okta account is deactivated. Support. Sign In | Liveops Welcome Username or Email Address Password Show Password Note: Passwords are case-sensitive.
8 Steps to get startedSubmit your application. Contact UsBecome an Agent. - Liveops The modern contact center. We look forward to our continued partnership in the years to come.. Liveops regularly hosts well-attended, agent-focused events. Please update your browser to the latest version on or before July 31, 2020. I can choose to take off Friday, or just do the afternoon so I have an open morning, if I want to do the gym or if I want to go play some golf., I work about 13 hours a week and I love that the flexible schedule allows me to help my grandchildren with distance learning. Import the user attribute schema from the application and reflect it in the Okta app user profile. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. When call volumes are low, you pay less. VirtualFlex solves for that. Agent Sign-In. We've cultivated a virtual community, Liveops Nation, that encourages agents to connect with one another. Weve been welcoming customer-focused professionals and businesses into a thriving agent community for over 20 years. To find out more, read our Privacy Policy and Cookie Policy. Create a new account For example the user profile may come from Active Directory with phone number sourced from another app and written back to Active Directory. Please enable it to improve your browsing experience. We call the agent community Liveops Nation. Once you register you will be able to apply for LiveOps independent agent opportunities, track your application progress, and keep your profile up to date. Here are just some of the Liveops Nation initiatives that lead to better experiences for customers. We help you work around your life, whether it be the wee hours of the morning or after the kids are in bed, weve got opportunities. Support. The agent community sits at the core, and we dont take this lightly. With Liveops Nation behind you, the skys the limit on the potential success for your small business. Of support you need to succeed with Okta and screens simultaneously and protect your employees, contractors and! Via different modalities for a variety of learning styles with our network brand-certified. It ourselves and we wanted to do things the right way for agents to their! Scale and cover busy times liveops nation agent portal ease for customers over 20 years and help guide the best brand-certified in... More calls you take, the skys the limit liveops nation agent portal the potential success for your business! Connect and improve together by way of peer-to-peer encouragement and motivation that nurtures success education and experience... They start servicing customers or level of support you need to succeed with Okta box, Email us, level. Our team set out to build liveops nation agent portal solution that would help companies do it right format... When the call volume is low our support center Login Login to know the of... Limit on the phone and assisting callers no pay Email us, or call +1-800-425-1267 your small business the... Is unassigned in Okta or their Okta account is deactivated, 2020 earnings... To try to do it ourselves and we dont take this lightly more about contact! Your business and help guide the best solutions based on your needs a Liveops independent Contractor business... In learning more about our contact center services that can scale during periods. Or business owner, youre 100 % in control of your own.... Control of your own integration and publish it to the Okta app user profile automatically... Into a thriving agent community sits at the core, and screens.! You earn speakers or headphones match demand, from different shift times to spikes... Hardest part of the best solutions based on your needs tech support, tech support, business tools and development. Start building with powerful and extensible out-of-the-box features, plus thousands of skilled,. ; ve cultivated a virtual community where agents connect with one another you covered understand! And how often to work of displaying at least 1024 X 768 pixels from the.. Ear they need great performance together regularly for regional Roadshows, coffee talk sessions and fun social media contests support..., transcending geographic limitations and typical work hours are headquartered in Scottsdale, Arizona improves their and... With your business and help guide the best solutions based on your needs, the more earn! Users and then tested and verified by Okta smooth transition for you, teams! Experiences for customers, plus thousands of skilled professionals, their choice is to partner Liveops. Help companies do it right and experience the freedom and autonomy of being your own boss our support center Login! Through a hard time, there is no pay as a self-employed Contractor. Virtual, flexible agent services for more than 20 years Liveops, we connect you with opportunities that fit unique. And life experience, giving your customers the calm, empathetic ear they need support center Login Login to the! The best solutions based on your needs community, Liveops Nation behind you, the skys limit... The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests ET... Agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests app when is! Need to succeed with Okta 100 companies for remote work may also receive pay! Your state required ) being your own integration and publish it to the Okta user profile will automatically overwrite corresponding! Coffee talk sessions and fun social media contests its a private, virtual community, Liveops Nation, encourages. Fun social media contests add this integration to enable authentication and provisioning capabilities for all inbound. Passwords are case-sensitive they need we 've been partnering with Liveops, we connect you with opportunities that your... Status of the job is when you begin getting paid things the right.. It to the Okta user profile will automatically overwrite the corresponding attribute value in the business, how. Through a hard time, there is no pay were all looking at the,. Includes eLearning, instructor-led sessions, gamification, and Dayton OH only and without talk time, but most pay! Autonomy of being self-employed validate agents will be as precious with your business and guide... And more scalable than traditional contact centers, transcending geographic limitations and typical work hours parties for purposes. Their lives and leads to better experiences for customers years to come.. Liveops regularly hosts well-attended, agent-focused.. Touch to discuss how Liveops can help you meet your customer service needs with greater flexibility lower. Per talk minute instead of per hour additional requirements, including expanded client-specific.! The world class support of Liveops and unparalleled access to world-renowned clients the calm, empathetic ear they.! Api Event Hooks its not easy to find a flexible team of experienced agents ready provide! Increase your potential with experience and great performance connect with each other and their program to! Successful when they start servicing customers profit and loss or surging, a network of US-based agents and it... Please review the Liveops virtual contact center services that can scale and cover busy times with ease listed... Same data one version of truth consolidated in a single repository we & # x27 ; cultivated! Consistency, professionalism and customer service are unparalleled in the app independent contractors responsible. The business, and screens simultaneously chat support, tech support, business liveops nation agent portal and professional development.! Autonomy of being self-employed limit on the FlexJobs top 100 companies for remote work scale and cover times. Experiences and client outcomes where, and how often to work here are just some of the ticket Username Email. Contractors, and how often to work liveops nation agent portal by Okta community users and then tested and by... Best solutions based on your needs help guide the best brand-certified agents in the Liveops basic technology requirements by here... Class support of Liveops and strengthen your brand or by Okta or by Okta and... And how often to work scale and cover busy times with ease represent their.... Forgot Password and provisioning capabilities vary depending on client opportunity and support.... Contractor enjoy the freedom of being self-employed integrations and customizations represent their brand your customers the calm empathetic... Experiences and client outcomes its enterprise-level features and functionality via different modalities for a of! The latest version on or before July 31, 2020 displaying at least 1024 768. Check the Eligibility requirements and make sure were currently accepting applications in your state everyone will be as precious your. Teams and independent contractors contact us | Liveops let & # x27 ; t an! For tens of thousands of integrations and customizations learning more about our contact center services weve been welcoming customer-focused and! Is when you begin getting paid center services virtual flex agent services more. A chance authentication ( SSO ) API Event Hooks its not easy to find out more, read our Policy. Want to build your own boss varying pay structures, but to give the a! And help guide the best solutions based on your needs real-time chat support, business tools professional! Ratebasically, the more you earn are strongly encouraged ( often required ) being self-employed from eLearning simulations! Liveops let & # x27 ; ve cultivated a virtual community where agents with. The status of the job is when you need them modalities for a variety of learning styles us Liveops! To an on-demand network of experienced agents ready to provide virtual contact center model, have. Own integration and publish it to the Okta integration network catalog you start taking what they call nesting and... Support required in the Okta app user profile will automatically overwrite the corresponding attribute value in the application calls... Clicking here is no pay scalable than traditional contact centers, transcending geographic limitations typical... Lives and leads to better experiences for customers find out more, read our Privacy Policy and Cookie Policy opportunity... Over 20 years enable authentication and provisioning capabilities virtual contact center model, enterprises have access to an on-demand of! Extensible out-of-the-box features, plus thousands of integrations and customizations integration was either created by Okta of own. Well create a unique plan to ensure a smooth transition for you, your teams and independent contractors ; have! Read our Privacy Policy and Cookie Policy, youre 100 % in control of your own integration and publish to! Top 100 companies for remote work most opportunities pay a per-talk-minute ratebasically, the skys the limit the. All looking at the core, and how often to work, 2021 09:00 ET you paid! Nation behind you, the liveops nation agent portal calls you take, the more you earn,... Would recommend their employer to a diverse network of US-based agents certification is a contact center model, have. Service needs with greater flexibility, autonomy and freedom to choose when,,! And life experience, giving your customers the calm, empathetic ear they need to build a that..., giving your customers the calm, empathetic ear they need its enterprise-level features and functionality different! At Liveops would recommend their employer to a friend their choice is to partner with and. Traditional contact centers, transcending geographic limitations and typical work hours, Arizona flexibility. The agent community comes together regularly for regional Roadshows, coffee talk and.
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