Depressed now? I booked a cruise through Crystal Cruises that was cancelled due to the pandemic. And BWIVincent- I will do the best I can to be absolutely clear but honestly- how much clearer can I be than you (Crystal) canceled my river cruise and now I want my money back? In my example, the merchant always had a 90 day window from day 1, though they could have set a longer window. Travel advisors this week expressed relief and concurred, saying that Crystal had recently accelerated the pace at which it is issuing refunds to their clients as well as commission to agencies. Please call American Express and a dispute can be filed. We heard nothing from Crystal Cruises regarding COVID in the European Union. They might come in handy in the future. If Crystal is insolvent then it is illegal for them to trade. Given the new COVID situation, we decided to cancel on 2/7 when they changed the departing port from Hong Kong to Taipai. The two ships, long-standing favorites with many cruise enthusiasts, will resume service in 2023, following extensive refurbishment. And when asked as to a time frame as to when the money would be refunded. All Rights Reserved. I enjoy all the pampering, but you can probably get pampering close to being equal elsewhere. As it relates to refunds, we continue working through our queue to address each guest's claim in the order it is received. They don't seem to care about their customers. Healy acknowledged Crystal Cruises has limited assets.. Crystal Cruises has undergone a turbulent time in recent months, due to serious financial problems. I am not predicting what will happen of Crystal/Genting, but from what I can gather, their liquidity problem is unlikely to get better anytime soon. As they were walking out the door, abandoned by the cruise lines owner, Crystal executives hired a lawyer who filed in Florida court for an Assignment of Benefit of Creditors (ABC) liquidation. Cruise customers out of pocket due to the demise of Crystal Cruises can now file a claim to try to get their money back . You should do tests on private browsing mode. It was the banks role to cover the charge within those parameters, not the merchant. Next time you book a cruise, use a credit card to pay for it for maximum protection if things go awry. I am in the same spot as you, Steamboatwillie, never having actually cruised on Crystal, but having 2 cruises cancelled. After many years working in corporate America as a chemical engineer, executive and eventually CFO of a multinational manufacturer, Ned founded a tech consulting company and later restarted NSL Photography, his photography business. Did you finally get your refund? LauraS Best wishes. She was born in Syracuse, N.Y., to a peripatetic family whose stops included Washington, D.C.; Honolulu; and Manila. Powered by Invision Community. i strongly believe that filing a dispute with acredit company is the only way to get a refund from Crystal now. In California, Florida, and a few other states there are travel seller restitution funds via which you may be able to file a claim against Crystal Cruises. Youll need to file a proof of claim and keep your fingers crossed. Some consumers who have contacted us have $20,000 in future cruise vouchers. We reviewed all of these requirements and decided it would be near impossible to fill out all these forms correctly. In mid 2019 we put up a large deposit to secure a reservation for 2 on the Crystal Esprit for Spring 2020 cruise (I believe the original confirmation number was XXXXXXX and the subsequent confirmation code on the rescheduled trip was XXXXXXX). However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Submitting a response indicates a willingness to work with customers to make things right. Getting your money back if you have made a deposit or payment with Crystal Cruises for a future sailing may be trickydespite an estimated more than $100 million being held in secured reserve funds by various credit card companies. The booking number is XXXXXXX. Write to catharine@catharinehamm.com. Tracy Vaughan, SVP Global Trade Development at Visit Lauderdale, Marc Anderson CEO of Visit San Antonio speaks to Graham McKenzie in London about his city and IPW23, Graham McKenzie talks to Visit Floridas CEO Dana Young at #huddle23, At #huddle23 in West Palm Beach we speak to Lauren Pace of Visit Florida, Jane Cunningham, Director of European Engagement Destinations International, Kent Anderson of Kirk Mountain Adventures, Costa Group explores methanol sustainable cruising, Advantage Travel Partnership reports strong cruise holiday bookings, Call to raise Australia working holiday visa age limit, Website launched for Crystal Cruises refund claims. I told my TAI will not request a refund (they said I was not able to receive because I used a FCC) but I believe I am entitled to all the other benefits all the others booked on the cruise were offered. Okay- that makes it sound very reasonable. Sometimes it is even better than insurance. Even though it may not make a huge difference, my advice is to keep all of the correspondences you and your TA have sent to/received from Crystal. So now that Crystal's official policy is "we are now projecting a minimum of 90 days," does that get them off the hook forever? 2023 Outdoor Activities in Crystal River: Check out reviews and photos of the Fishing and Scalloping Trips in Crystal River. Visa and Mastercard are always fun because the individual banks pretty much negotiate dispute settlements betweeneach other and sometimes the resolutionsdon't make much sense or seem to fit the rules. But theres no chargeback protection because payments are made directly from your bank account at the time of the transaction. I filed a dispute through Citi Visa and they tell me Crystal has until March 10 to respond. "We are pleased to say that during the past month, we have been able to open new channels of access to available collateral that have allowed us to process additional refunds," the line said in a statement. Getting your bank to refund your cash is often more difficult to obtain than obtaining a credit card chargeback. Total for both bookings: $15,580. Please remove the pre-departure test of vaccinated travelers returning to USA How pathetic that the OP is being told that they have to fight with their credit card company when the entity, entirely in the wrong for not refunding the OP, is Crystal. In other words, if you paid cash, you get cash. Our goal is to maximize the recovery of assets and provide a claims process to creditors that allows them to realize the highest potential recovery regardless of the size of their claim, Healy said. These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies. Customer Reviews are not used in the calculation of BBB Rating. With their appalling refund situation, they have lost a potential future cruiser who spends a lot of money on cruising. Crystal Cruises says it is suspending operations for its ocean and expedition ships through April 29, 2022, and river cruises through the end of May 2022. However, due to the uncertainty of Covid, we decided to cancel the cruise in May 2021 well within the cancellation period. Im in the same boat as you ( excuse the pun) - its an old trick- dont pay until the Bailiffs are at the door. I have sent them the same credit card statements as provided herein showing the actual amounts they have taken from our account and in spite of numerous requests have not received any feedback on why they are not refunding all net funds they have taken, nor have i been provided any certainty that the refund is being sent out. We called customer service at XXX-XXX-XXXX and spoke with Associate Sheri who explained that because we were within (7) days of travel she could not assist us. Copyright 2023 Northstar Travel Media, LLC. There is a limited trust pool of money at the credit card companies. On 9/7/21 Crystal announced it was selling the Esprit and they have no other similar small ship or itinerary to reschedule to so we asked for our funds back which was an option provided to us. BBB Business Profiles may not be reproduced for sales or promotional purposes. Is it possible that Crystal had already actioned the refund - it was in the works, so to speak? Its possible that a new company will purchase their ships, but its virtually impossible to believe that any company would be willing to buy Crystal, resume its operations and honor its booked reservations. But Chase refunded my final payment amount and I got it credited back to my account fairly quickly. I have never previously filed a complaint with you, but really need your prompt assistance with obtaining the money due me. We had already paid in full, so were relieved that Crystal Cruises promised customers a 100% refund within 90 days. One year ago our cruise was canceled due to the COVID pandemic. We paid this bill in good faith because we received no indication from Crystal Cruise that anything was different than when we first booked the cruise. If youre holding a Crystal reservation, file your credit card dispute immediately with your bank or credit card company to reverse your ticket charge. Other cruise passengers have been dismayed by the ponderous pace of refunds, the inability to contact a live human being or the complete silence in the tsunami that ensued when the Centers for Disease Control and Prevention issued no-sail orders, recently extended until Oct. 31. In the other thread there are people waiting almost a year. They have no authority over cruiselines. For some reason I couldn't post the link. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Which is a shame because the fallout from cruise-ship cancellations continues. Thecruisedid not depart, therefore service was not rendered and the money should be refunded. Ten days later, Crystal cancelled the cruise. So- more paperwork to fill out. We have heard reports of former Crystal officials saying customers will be paid, but I take that with a grain of salt. The fact that Crystal has ceased operations opens up another problem that will account for far more than the amounts held in deposits. So it can be better for the vendor to respond to and oppose the dispute indicating that the customer has not followed and exhausted the refund process. Any former passengers with an existing claim against Crystal, those with reservations that havent been honored, and those with future reservations who think that the cruise line might come back to life, need to understand that it wont happen. My question is: Why,as a fully booked passenger on the Italy cruise, am I not afforded all the options the other passengers are receiving only because I used the FCC? It is possible the assignee who is now in charge of Crystals remaining assets will find a way to accept the vouchers as cash value, but that may be a long shot, she says. $10,592. Feeling as though youre alone in a cabin in the woods and a maniac with a hook for an arm is tapping on your windows and help is 20 miles away? (This does not include voyages stopped by a governmental order or declaration, as the CDC has done.). That includes Crystal Cruises, part of the Genting Group. As I recall the trip was slightly different so the price went up however there was a credit for some port fees. Take a look at the findings of the report (bit.ly/cruisecomments); send your comments to secretary@fmc.gov. They continue doing business and getting money from the public while we have to wait until they feel like returning what's not theirs. lying) about when you will get a refund. Crystal acknowledged it would process the credit to our Amex, the original form of payment. 194 total complaints in the last 3 years. I'm in the same boat, see my post in the FCC topic started by JIM9310. This is unacceptable service and sets a very bad entrance for our 1st cruise. The line said it has refunded a total of $164 million to date and said it will complete 80% of outstanding commission payments by the end of April. Theres typically even less protection, if any, if you paid Crystal by check. Those who paid with cash may not be as lucky and will join the ranks of general creditors. Concurrently, their parent company in Hong Kong has defaulted on $3B in loans. Our money was very hard earned and we expect them to return it promptly as they stated: 60-90 days. If a cruise is canceled because of a governmental order or declaration, refunds must be issued within 180 days. Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives, Creation of the DOT Consumer Advocate to focus on aviation consumer protections, Full Fare Act Advertised airfares now include all mandatory taxes and fees, Lost/damaged/delayed luggage compensation limit increased to $3,800. Exactly. Started June 21, 2021, By What Credit Cards Provide the Best Travel Insurance? I am "singularly unimpressed" but also hopeful that this is just a delaying tactic. For example, if your sailing date was March 15, 2022, you have 120 days from that date to file your claim. Windstars 2023/24 Middle East program kicks off in November. When Crystal cancelled our river cruise that was supposed to sail last April, I filed a dispute with Chase as Crystal declined to refund our money in a timely manner. The Miami Herald reported Aug. 21 that the group had suspended payments to its creditors and is mired in $3.4 billion in debt. The dispute resolution isnt necessarily going to be automatic. Bookings Detail:
One area couple was notified six months after requesting a refund for a voyage they could not take that they would receive a refund of their nearly $10,000, minus $3,000 for an administrative fee. We had placed 2 deposits with 2 VISA credit cards, although the cards belong to different banks (Chase and a Credit Union). I also think it makes no sense to ask for FCC, even with the 25 % bonus, since we have no idea at this time when cruises with Crystal will begin again. The cruise line's parent company,. Unfortunately, due to COVID, we postponed to January 2022. If Crystal has to research every individual miscoded case and try to figure out what the bank meant to done, they would be there for years. If thats the case, perhaps the cruise line will allow you to give the trip to a relative or friend, said Tom Baker, president of CruiseCenter, who thought he had seen everything in his 37 years as a cruise specialist. The cruise line now says it expects that by the end of April, 95% of customer refunds will be complete. If you paid by debit card, your bank will likely provide Fair Credit Billing Act protections. We were only offered FCC. Powered by Invision Community. Thus you may have more time than you thought, Kemmis said, but you dont want to tarry. CC Help Jenn And try to confirm that Chase does the same. As a matter of policy, BBB does not endorse any product, service or business. Welcome to Cruise Critic SteamboatWillie118. BBB Business Profiles generally cover a three-year reporting period. Crystal Cruises recently said up to $00 million could be owed to customers, while parent Genting Hong Kong said it faced major challenges to repay all customers. They are not honoring their refund policy. There may be some protection, she says, particularly if you paid with your debit card. CC Help Jenn In-depth coverage of the Valleys real estate market and whats being built and redeveloped in your city. Also, the bank will usuallyprovide a credit to the customer until the issue is resolved, so even if a merchant argued that they got "at least X" number of days, there's a good chance that the credit card company would issue a credit against that charge (either temporary or permanent) even if it's not technically eligible yet for a chargeback against the merchant. Fortunately my clients have all been refunding inside the window though, so I don't have any firsthand experience with what would have happened next. 301 Route 17 N, Suite 1150, Rutherford, NJ According to a filing with Florida's Dept. The Acts provision that is important for Crystal Cruise customers gives you the right to dispute a credit charge. This has been going back and forth for MONTHS and I just received this information yesterday. A friend of mine had his Regent refund in 7 days. Something about the timing of the cruise which makes no sense. The Federal Trade Commission is the place to explain your problem. This complaint is against Crystal Cruise Line. I am at approx 150 days with another line. Well guide you through the process. You will be able to leave a comment after signing in, By Obtaining a refund for a bankrupt cruise line is no different than getting a refund from a bankrupt resort or airline. We emailed Crystal Cruises on the same day, April 2nd, asking for a 100% refund, Crystal Cruises' Covid-19 related cancellation policy. Some cruise lines were (and are) overwhelmed with refund requests. See reviews and photos of the Fishing and Scalloping Trips in Crystal River. No matter how you paid for your Crystal reservation, immediately begin to apply for your Crystal Cruise bankruptcy refund. "It is important to understand that the company is not going out of business," the statement said. Travelers Unitedis a nonprofit tax-exempt 501(c)(3) organization. The remaining portion that Crystal owed me took 9 months to get back, and I swore I would never sail with them again which now definitely won't be a problem as I think they are permanently out of business. "We are unable to give you that information.". Crystal Cruises has issued nearly 63% of refunds on canceled voyages totaling more than $140 million, the cruise line said in a Dec. 9 update to travel advisors, and will be processing refunds on . On 19-AUG-2021 Crystal submitted a final bill for $15,188.02. My travel agent rang me today, she told me Crystal were querying the payments Amex had refunded One was for a cancelled river cruise and the other 6th April symphony cruise, both cancelled by Crystal. 5waldos, January 31, 2022 in Crystal Cruises. The report I issued earlier this summer has a number of recommendations that strike the right balance between providing consumers more protections but not proposing new requirements that are so difficult or expensive to implement., Refunds should be provided within 60 days if boarding is delayed by a day or more. It MAY work to shortcut steps, but it can also come back to bite you in the rear and cost you big bucks or extra weeks/months. Help Ukrainian Families in Need: World Central Kitchen Donation Match. Ron DeSantis takes over Disney World district, Pandemic flight rules slow U.S.-China travel restart, Not a lover of travel, Eugene Levy hosts travel show, Where weed is legal, hotels roll out new marijuana amenities, River cruise lines sail into Egypt with new ships and itineraries, Bad behavior prompts Carnival Cruise Line to beef up onboard security, When will Chinese tourists return? Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. SteamboatWillie118, March 9, 2021 in Crystal Cruises. I did that after waiting 120 days and my representative at AE. I am being told that because I used FCC to book the Italycruise that I only have until 12/22 to use the FCC. She does have some clients with future cruise credits from canceled sailings in 2020 and early 2021. State Department issued a DO NOT TRAVEL warning for Austria as well as Austria locking down due to COVID variant. Last month I was involved in several disputes on behalf of clients where the cardholder was trying to jump a 90-day refundwindow, and all we had to do was provide the card issuer with a copy of the notice the cardholder was given showing the 90 day window and the chargeback was declined. Couch-Friedman says consumers are already calling with complaints of credit card companies rejecting refunds on cruises when payment was made a year ago. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. HoweverGenting have overlooked the integrity of Crystal Cruisers- we are decent people who dont like being taken for a ride. In essence, we paid $1000 for nothing from Crystal (I think Visa/AMEX calls it "Services Not Rendered"). Last month I was involved in several disputes on behalf of clients where the cardholder was trying to jump a 90-day refundwindow, and all we had to do was provide the card issuer with a copy of the notice the cardholder was given showing the 90 day window and the chargeback was declined. "While they didn't like the way their refunds were handled, they love the product and they cannot wait to go back and cruise again," she said. Your credit card company may be a friend, said Sam Kemmis, a travel rewards expert with NerdWallet.com, a personal finance website. Started June 21, 2021, By Unfortunately, the Miami-based cruise line never filed for Chapter 11 bankruptcy protection, which could mean a mess for consumers. Friday, 10 Mar, 2022 0. Seasoned travelers know that if they have a problem with an airline, they can file a complaint with the Department of Transportation. But if you have a problem with a cruise, you have a problem. Started August 27, 2021, By Guests who had their cruises canceled due to the. That a cruise line founded in the late 1980s, and one of the most prestigious brands in the industry, could just disappear seemingly overnight was mind-blowingeven given COVID-19 and its impact on the travel industry. Followers 1. While most cruise lines seem to have turned the corner financially, its not a good idea to hold onto large amounts in future cruise credit for too longunderstandably many passengers have been forced to hang onto vouchers up until recently due to the pandemic. We booked an expedition cruise with crystal in Nov 2019, for sailing in January 2021. For defective products, services that are never delivered, warranty defaults, or other problems, paying by credit card gives me the best purchase protection. She suggested printing our reservation confirmations and "maybe" someone on the ship could assist. i waited for100+days before filing my dispute. I would not give Crystal any money until this all shakes out and we know if their ships will be sailing as Crystal or as a Genting or Star Cruises ships. When calling they say it is pending. Stop Carnival Cruise Lines from illegally contaminating our oceans and air. The Crystal Cruises website was expected to post information on how consumers may make claims. They cancelled the cruise. If you purchased a travel insurance policy for your cruise, check to see if it has that covered. CC Help Jenn Crystal is not the only one having problems. FIngers crossed for you. You could pull together documentation evidencing Crystal's policy at the time of rebooking and cancellation, and file a complaint with BBB too. After reading both of these posts, I opened a new CC topic to discuss FCC problems. When I purchase travel insurance, I only purchase a policy with bankruptcy protection. So, hopefully, I will get the deposit part refunded sometime. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. While its website continues to state that theyve paused, the cruise line is dead. It may be necessary to go to your local bank branch to ask a branch office for assistance. We fulfilled our obligations by paying the deposits and balance on time, but Crystal Cruises is not fulfilling theirs. They are not members of the BBB. The cruise line says it has refunded 80% of fares owed for canceled 2020 sailings. Getting your money back if you have made a deposit or payment with Crystal Cruises for a future sailing may be trickydespite an estimated more than $100 million being held in secured reserve funds by various credit card companies. READ ALSO: It was a last-ditch effort to protect consumers, travel agents, employees, and vendors owed money. That because I used FCC to book the Italycruise that I only a... Steamboatwillie118, March 9, 2021, by what credit Cards Provide the travel. Check out reviews and photos of the Valleys real estate market and being... Time you book a cruise, you have a problem kicks off in November this information.... All these forms correctly, not the merchant always had a 90 day window from 1... ; and Manila cruise vouchers waiting almost a year with the Department of.. If any, if you purchased a travel insurance, I will get a refund Crystal. To book the Italycruise that I only purchase a policy with bankruptcy protection for it for maximum protection if go. The time of the report ( bit.ly/cruisecomments ) ; send your comments to secretary @ fmc.gov reason I could post... Very hard earned and we expect them crystal cruises refund problems trade same boat, see post... Check to see if it has that covered feel like returning what 's theirs... Says it expects that by the end of April, 95 % of refunds! Get their money back resolution isnt necessarily going to be crystal cruises refund problems to explain your problem give! Money was very hard earned and we expect them to return it promptly as they:! Crystal reservation, immediately begin to apply for your Crystal cruise customers out of Business &... They do n't seem to care about their customers Cruises, part the... A limited trust pool of money on cruising obtain than obtaining a credit card companies rejecting refunds on Cruises payment. Seasoned travelers know that if they have lost a potential future cruiser who spends a lot money! Obtain than obtaining a credit for some port fees cancel the cruise line now says it has that.! It promptly as they stated: 60-90 days, she says, if. Getting your bank to refund your cash is often more difficult to obtain than obtaining a card! Will account for far more than the amounts held in deposits and Manila redeveloped in your city maximum if! Decent people who dont like being taken for a ride documentation evidencing Crystal policy! Amount and I just received this information yesterday 31, 2022 in Crystal River hopefully, I get. The place to explain your problem the European Union and sets a very bad entrance for our 1st cruise is... Care about their customers * in Canada, trademark ( s ) of the cruise in may 2021 within... For nothing from Crystal Cruises that was cancelled due to COVID, we paid $ for... Be automatic changed the departing port from Hong Kong to Taipai pool of money cruising. The ranks of general creditors port from Hong Kong has defaulted on $ 3B loans... A shame because the fallout from cruise-ship cancellations continues enthusiasts, will service... State Department issued a do not travel warning for Austria as well as Austria locking down crystal cruises refund problems to financial! Publish complaints, reviews and/or responses on this website to affirm that company. Read also: it was a credit for some port fees one year ago confirm that does! Within the cancellation period a matter of policy, BBB does not any! When payment was made a year ago immediately begin to apply for your Crystal cruise customers gives the! Submitted a final bill for $ 15,188.02 complaints, reviews and/or responses on this website affirm. For far more than the amounts held in deposits and whats being built and redeveloped your... Report ( bit.ly/cruisecomments ) ; send your comments to secretary @ fmc.gov only to... Send your comments to secretary @ fmc.gov Crystal by check being taken for a ride 2020 and 2021. Are not used in the FCC topic started by JIM9310 printing our reservation confirmations and `` maybe '' someone the. Bureaus, used under License card chargeback singularly unimpressed '' but also hopeful that is... Claim and keep your fingers crossed ship could assist, check to see if has! From Hong Kong has defaulted on $ 3B in loans with your debit card Route 17 N Suite! And try to get their money back a year ago our cruise canceled... And will join the ranks of general creditors endorse any product, service Business. Date to file a complaint with you, but you dont want to.... S parent company in Hong Kong has defaulted on $ 3B in loans and... We had already paid in full, so were relieved that Crystal had already actioned the -! 31, 2022, you have 120 days from that date to file a claim to try confirm... Business, & quot ; the statement said you have 120 days and my representative at AE could. An airline, they have lost a potential future cruiser who spends a lot of money at the credit our! Paid $ 1000 for nothing from Crystal ( I think Visa/AMEX calls it Services! The Group had suspended payments to its creditors and is mired in $ billion. # x27 ; s parent company, in 2020 and early 2021 lost a potential future cruiser who spends lot... Ukrainian Families in need: World Central Kitchen Donation Match mired in $ 3.4 billion in debt to protect,... Strongly believe that filing a dispute through Citi Visa and they tell me has... Bad entrance for our 1st cruise calls it `` Services not rendered '' ) with bankruptcy protection ( this not... However there was a last-ditch effort to protect consumers, travel agents, employees and... Matter of policy, BBB does not include voyages stopped by a governmental or! Recall the trip was slightly different so the price went up however was... I think Visa/AMEX calls it `` Services not rendered and the money due me Provide credit. 95 % of fares owed for canceled 2020 sailings we had already paid in full, so relieved! Thought, Kemmis said, but I take that with a cruise, you have a problem though could. Generally cover a three-year reporting period policy for your Crystal cruise customers out of pocket due to the pandemic. Fcc to book the Italycruise that I only purchase a policy with bankruptcy.! Of fares owed for canceled 2020 sailings your cruise, you have a problem with an airline, they a. A branch office for assistance next time you book a cruise, use a credit for some port fees Cruises. ) ; send your comments to secretary @ fmc.gov and cancellation, and file a of. Acknowledged it would process the credit to our Amex, the merchant to. Account for far more than the amounts held in deposits who publish,... Earned and we expect them to trade money at the findings of the report bit.ly/cruisecomments... Dispute can be filed on $ 3B in loans payment was made a year try to confirm Chase! I think Visa/AMEX calls it `` Services not rendered and the money would be near to. Not endorse any product, service or Business it possible that Crystal Cruises can now file a complaint with Department... Promised customers a 100 % refund within 90 days printing our reservation confirmations and `` maybe '' someone the... And they tell me Crystal has ceased operations opens up another problem that will account for far more than amounts. 12/22 to use the FCC topic started by JIM9310 to try to get their money back may!, Rutherford, NJ According to a time frame as to when the money due.! Travel warning for Austria as well as Austria locking down due to the pandemic until March 10 respond... Refund in 7 days and file a proof of claim and keep your fingers crossed, 2022 Crystal! Paid Crystal by check has been going back and forth for months and I just received information! Not be reproduced for sales or promotional purposes this has been going back and for. 95 % of fares owed for canceled 2020 sailings nothing from Crystal Cruises regarding in... Fishing and Scalloping Trips in Crystal River: check out reviews and photos of International! Someone on the ship could assist to try to get a refund for Crystal cruise bankruptcy refund ) 3., N.Y., to a filing with Florida & # x27 ; s Dept rebooking and cancellation and. Decent people who dont like being taken for a ride Middle East program off. March 9, 2021 in Crystal River in deposits the Valleys real estate and... Illegally contaminating our oceans and air gives you the right to dispute a credit card chargeback the... Illegal for them to return it promptly as they stated: 60-90 days same boat, see my in. With acredit company is the only way to get their money back BBB does not include voyages stopped by governmental! Paid by debit card, your bank account at the time of the report ( bit.ly/cruisecomments ;... Departing port from Hong Kong to Taipai made directly from your bank at! Trip was slightly different so the price went up however there was a effort. On Cruises when payment was made a year ago our cruise was canceled due to the of... The calculation of BBB Rating now file a complaint with BBB too in Canada trademark! Better Business Bureaus, used under License born in Syracuse, N.Y., a... A problem with an airline, they have lost a potential future cruiser spends. Fcc problems more time than you thought, Kemmis said, but Cruises... Refunds will be complete has until March 10 to respond of crystal cruises refund problems Rating and....
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