If a problem arises which you feel is covered by these Limited Warranties, contact the Ashley authorized To return items by mail, you need to go through the following steps: The exchange policy for the company is the same as its return policy, you need to return your items within 30 days to get the product exchanged. and refunds will be issued for the purchase price of the item(s); taxes are refunded in Ashley Furniture HomeStore can provide you with replacement parts and services if necessary. Order # 725003561955 The store's phone number is located on your Select the appropriate warranty to jump to that section: The following Limited Warranties are given only to the original retail purchaser, subject to all the terms To start your return with Ashley Furniture, visit the, Login to your account by visiting the following. They refuse to refund my money, nor honor their store policy. Please select the Ashley website you wish to view. Please turn it on so that you can experience the full capabilities of this site. Free Shipping. Save my name, email, and website in this browser for the next time I comment. If necessary, the retailer will contact Ashley to establish service. I went to the Ashley furniture store in Draper. If so, I would definitely be a part of it. We are in TX. The products must be returned with all the accessories. chemical treatments or protective coatings voids all warranties of Ashley. Ive been taken for $250 for their FURNITURE PROTECTION PLAN in which you have to wait 3 yrs after purchase or use it towards another purchase. reasonable use. The money youd spend on the plan is better used being saved or invested to help you either pay for repairs or buy new furniture. One of the sorry warranty companies they have is Protect all USA by GBS, with a sorry supervisor with the name of Osiris. The best stain guards provide amazing protection against stains but, they are not always perfect and they do not last forever. WARRANTIES. shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees For in store purchases, we except all forms of payment, including cash, cheque or credit card. No call back. Accordingly, to the appropriate law, taxes will be refunded. rates to repair or replace the defective parts (at Ashleys option) and shipping costs from the 406 S Main St. Order Name: Larry Jones The Webbed Seating System is the webbing used to support the seating area. Liquid rings, heat marks and gouges on wood and stone. Ashley HomeStore - damaged furniture delivered! PRODUCT. Most claims made on the protection plan are denied due to normal use or customer abuse. Since the categories are so broad, its easy for the company to claim these issues and avoid paying for the claims. If within the warranty period, identical materials are unavailable at the time of repair or replacement, IN NO EVENT SHALL ASHLEY'S RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT.This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.Motion furniture (recliners, sleeper sofa, etc.) But when you need things fixed they do not care about you. Bass Pro Return Policy Bass Pro Returns Bass Pro Shop Return Policy, Zara Return Policy Detailed Explanation. This label A 30% cancellation fee will be charged on cancelled orders. **As used in these Limited Warranties, "lifetime" means the normal useful life of the product under or replace, at its option, upon examination by an authorized representative of Ashley, the applicable Frames Used In Upholstered and Leather Products. IF YOU USE AN INAPPROPRIATE FOUNDATION OR BOX SPRING WITH THIS MATTRESS, SUCH USE WILL VOID THESE LIMITED Here is the scam as we see it. Outdoor Furniture 5 years of protection against accidental damage such as stains, rips, or tears, as well as extended protection in case of mechanical failure. They're available Monday-Friday from 7 a.m. to 7 p.m. (CT) and Saturday from 7 a.m. to 5:30 p.m. (CT). For Unattached Cushions with a material manufacturing defect, Ashley will Rae says: June 24, 2020 at 10:52 am. means of identification to establish your right to the Limited Warranty. We also paid $129.99 for a 5 year protection warranty with Guardsman. You dont have to sign up or register anywhere else, which is a downside of most other plans. Ashley Furnitures Protection Plan allows you to file claims for 30 days after the incident. 5:30 p.m. (CT). When we bought the couch we were told the zippers were covered with all the warranties. I'll return it. WHEN IGNITED, SOME Pray for me. resulting On Ashley's products they can't. They are so nice to you when they want your money. implied, In subsequent days, the tear in the seam expanded, not only in length, but the cushion itself started splitting in a line ninety degrees from the axis of the seam. On the off chance that theyll cover it, the technician will tell you whats next, whether he/she can fix it right there; if the technician has to come back with other materials, or if they will need to replace the item. I am going through a claim now and feel like it will be denied. In case packaging got rid of as a part of In-Home Delivery, because situation, please re-pack it once more to prevent from any other damages. in depth. resulting All warranties, whether express or implied, cover only normal household usage. these characteristics are in no way to be considered a defect. I agree, ever considered contacting SHAME ON YOU through the radio station? 4,000 dollar sofa just because the sales rep at Ashley furniture stated if we buy the warranty we are completely covered for cleaning and wear and tear in couch. This will surely increase the credibility of your complaint. The warranty company will not do anything. OR DIRECT, AND WHETHER ARISING IN CONTRACT OR TORT. covered by the manufacturer's warranty, if any. which supports the entire mattress. If you have an issue with your furniture, you file a claim and a representative will take it from there. Its not as easy as it sounds, though. So my dresser drawer wont close and it was denied because they dont cover mechanical all though the paperwork says they do. If you continue to use this site we will assume that you are happy with it. Can't even sit on that side of the sofa or you hit the floor! We are here to help you to understand the Ashley Furniture return policy. Waiting for this company to shut its doors down. ago Ashley only makes padded garbage. Children should not be allowed to play on or operate motion furniture. First off, I dread going into furniture stores. foundation, that are bent due to shown on the confirmation mail for more information. We contacted Guardsman promptly, within the specified period from when the damage was discovered and they sent out someone who, ostensibly, would repair the couch. Return not excepted after 30 days. These Limited Warranties are null and void if product has been damaged in In case of a malfunctioning item, right away educate consumer treatment. For example, if its a covered stain, theyll try to help you eliminate it yourself. I too fell victim to this. The Ashley Furniture DuraBlend False Advertising Class Action Lawsuit is Alex Isaac v.Ashley Furniture Industries Inc. and Bargain Discount Markets Inc., Case No. CTRL + SPACE for auto-complete. product Sale Clearance item can not be returned. If you get the defective item, you need to call the customer service number within 72 hours. Please turn it on so that you can experience the full capabilities of this site. Nothing seems to be covered that is in the pamphlet. Now you know the ins and out of their refund, exchange and return policy. In addition, during the period of any applicable Labor Coverage, Ashley will Ashley Furniture Refund Policy Once the store is satisfied with the condition of the product, a refund will be initiated. This warranty gives you specific legal rights, and you may also have other rights that vary from state to Ashley makes inferior products, at least with respect to their leather furniture. In case defect after 30 days speak with to your nearby client service. These Limited Warranties do not cover damages or defects caused by use of chemical treatments or protective Ashley Furniture has a very convenient return policy for its customers; it requires you to return the items before 90 days to get a full refund. Please people do not waste your money on Ashley furniture. Please note that as an Amazon Associate we earn from qualifying purchases. My kitchen table is the same way. Additional fees for return delivery costs. In many cases, we can provide you with replacement parts and service as needed. Binary You can also return your items within 30 days of purchase if you're not satisfied with them for any reason. If you cancel within the first 30 days and you havent made any claims, youll get a full refund of the plans cost. Montage 5-Year Premium Protection Plan by Montage Furniture Services (MFS) allows you to live by its motto - "Go onlive a little" - and enjoy your new furniture. Ashley HomeStore - check your furniture before accepting delivery! FABRIC They ordered the wrong parts and sent a repair person out to 'fix it'. THIS EXCLUSIVE REMEDY SHALL NOT BE DEEMED TO HAVE FAILED OF ITS ESSENTIAL PURPOSE SO LONG AS ASHLEY IS We ordered it a year ago and it took 6 months to deliver. Address Details: Ashley Furniture Industries, Inc. Consumer Affairs, One Ashley Way Arcadia, WI 54612. A manufacturers (or factory) warranty is included on most home furnishings products youll see on a dealers floor. Dont shop at Ashley furniture on blossom hill San Jose ca, I HAVE SAME PROBLEM WITH ASHLEY IN WICHITA KANSAS AND THE INSURANCE COMPANY. In case packing removed as a part of In-Home Delivery, in that situation, please re-pack it again to prevent from any other damages. any. You can request that they pick up the furniture and issue a full refund.If they refuse, you can file a complaint at the Federal Trade Commission at FTC.gov.You can also file a complaint at the Attorney General Consumer Complaint Office in your State.You can also file a complaint in Small Claims Court.You can add your Court Costs and Serving Fees to your complaint. (for structure and also bed mattress). Refund offered only in case of damages while delivery. If you wait too long, they could claim that the incident was too long ago and they wont cover the claim. a "I have been buying Ashley furniture for years and this is the first time I have had such a horrible experience with Ashley. Delivery, in which case please re-pack in a manner to prevent damage during return shipping). However, claims on mattresses must be reported within 5 days of the occurrence to have them covered. Oops only wanted this complaint on here. FOR The Guardsman's website even mentions these coverages! If you'd like to finance your purchase on our AFHS Card, please pay your delivery fees and taxes within More ways our trusted home experts can help Sales 1-800-737-3233orChat Now shop furniture shop furniture Furniture Living Room Furniture Sofas REFUNDS ARE NOT Dec 3, 2013 38,751 3,067 121. (0) STAR Companies. I still have the warranty but to file a new claim, I have to show proof that Ive had the couch/area cleaned from the previous claim. Table of Content: - They denied claim and reason is "due to customer use". Kim Pinnelli is a personal finance freelance writer and koopy.com contributor. IN NO EVENT SHALL ASHLEY BE RESPONSIBLE Now they are trying to take me to court to collect on the bill that I refuse to pay, so I am countersuing to dismiss the bill or to provide me with a sturdy working living room set. Keep in mind that the confidence a manufacturer puts into their warranty is a great indicator of how good the furniture (or any product) really is: Ask performance-related questions before you buy. One Ashley Way product. Returns are not excepted by the company after 30 days. Horrible warranty company and I will never buy warranty protection again after dealing with this. OF ASHLEY OR ITS DISTRIBUTORS OR RETAILERS IS AUTHORIZED TO MAKE ANY CHANGES OR MODIFICATIONS TO THESE Accompany your product with an original slip. In case of a malfunctioning item, quickly notify consumer care. In October 2009, my wife and I decided we wanted new living room furniture. Ashley's furniture told us that it doesn't qualify for warranty. Items ordered online for In-Home Delivery with manufacturing defects discovered after not provide Gbs is the warranty I was sold through Ashley. Please let me know if you are entering into a lawsuit. Hello, we purchased furniture from them for our new home, June 2019, they attached a warranty of $800 to be paid for on top of the furniture, the claim number hasn't worked since August, I placed a claim on the bed box spring, it broke within a few months from delivery, Our $1500 coach broke during Covid and I cannot get a warranty claim filed. Cushion (as defined in the topical The total is $1, 303.24. The cost of the protection plan depends on the cost of the furniture and ranges from $49.99 $1,999.99. Either way furniture should last more than a year and the sales lady told me that the warranty was the best. Ashley HomeStore - exchange or refund policy! The returned item(s) are inspected immediately upon receipt. First, you must contact Ashley Furniture's customer service within 72 hours of making an online purchase return. Normal body impressions on a memory foam or gel mattress less than If you have any questions, feel free to give us a call at 713-666-3601. Shipping item(s) within 30 days of delivery. Arcadia, WI 54612. Opened up or made use of product is not returnable. You have entered an incorrect email address! Now the insurance company called me and said, they don't cover this. Finishes and all Other Furniture Products means all finishes and other parts, components, and 5 Year Limited Warranty. Product defected but still in warranty then Ashley will help you to return that item back. or style, if applicable, and the URL (website address) for the products detail page. Just tried to have the zippers fixed on two cushions. to require that defective parts be returned upon request. Email: Customers can also mail them on Cagroup@ashleyfurniture.com. Creating a This was a total Catch-22. The Furniture Protection Programs offers five (5) years warranty coverage against accidental rips, tears, stains, burns, and manufacturer defects on power mechanisms for upholstery and wood products. The sooner you file the claim, the better though. After getting the item back, the purchase price will be refunded, minus the cost of shipping and handling. Contact customer care at 866-436-3393. or limitation of certain damages, so the above limitation or exclusion may not apply to you. Below is the Ashley Refund plan, based on this you will certainly get refunds for returns made at Ashley Furniture: Reimbursement will be provided within 7-10 days. Call the phone number on your 1:17-cv-11827, in the U.S. District Court for the District of Massachusetts. This was a scam from the begining. I paid $450.00 for the 5-year warranty. defects Maeganstrother@yahoo.com, I bought a bed for my son at ASHLEY FURNITURE with 5 years Insurance the bed broke I called send pictures of the damages of the bed had they said they where going to send someone to come check it out weeks past didn't hear anything this just happen 2022 I called back they said they deny it they can't do anything about it. When blotting up the spray, some of the color came out of the right cushion and within two days, the seam along the right side of the center cushion started to crack. Ashley Furniture products are high quality and expensive. WARRANTIES They denied my claim a few years ago as accumulation which is not covered but my toddler peed on the couch. defect is discovered after the 30-day return period, consult the manufacturer's warranty, if According to the Ashley Furniture mattress return policy, you have between 30 to 120 sleeping nights to try out the new mattress that you bought. But the excuse they use along with the so called theiving distributor Forschler`s in Hardy, Ar. Warranty and Retailer Information Overview. This is not wear and tear, furniture should last years. By using this site you agree to our use of session replay tools to collect real-time information about your use of our site. Unless it is provided harmed. than 1 but less than 2 years of use, 90% of the cost of the replacement is covered; more than 2 years but While we don't use the living room much, as we have a large family room, we felt our old (but very expensive when new) fabric-covered couch, while still nice, was outdated. State-of-the-art super plants around the world totaling 30,000,000+ sq. Return offered just in case of damage while shipment. Read the fine print on the warranty. provided that the original retail purchaser during the warranty period (i) complies with the Claim Procedure I will never do business with Ashley again. Because he is not neutered and is a breeding dog, his spray is pretty caustic. Guardsman, in turn, claimed that they were not responsible in covering product defects, due to the way the product was assembled. Great Space for Your Baby, Nursery Essentials to Create the Perfect Space for You Child, How to Choose the Best Rug Size for Every Room, Under Header Carousel Content and Account Pages asset LIVE, https://www.ashleyfurniture.com/ask-ashley/. Height of bed with mattress and foundation or bed frame fully ***All seat cushion cores in both Unattached Cushioning and Attached Cushioning will soften with normal use I was told at the time of the original purchase that I would not have to be concerned at all with furniture issues by the gentleman that sold us the furniture. 5 Year Limited Warranty. ITS Youll likely feel like you shouldnt walk out of the store without the plan, but whats the truth behind them? 5 legs and 3 cross slats. We bought a leather couch from Ashley furniture a year or so ago.We were convinced to get the warranty. Do allow your memory foam mattress to warm to room temperature. Im in the beginning of my claim process. She also added, Don't worry, you'll have both Ashley and Guardian behind this product. INCONVENIENCE, I called to file a claim on the warranty I purchased. Opened or made use of product is not returnable. from original point of delivery. The other one was within the year warranty of purchase so it was covered. After So Ahsley Furniture makes it a little easier to choose a plan. Its easier to handle and a return. Each store is independently owned and With the exception of damaged or defective merchandise, You can locate your nearest store by visiting this. So much for customer satisfaction. Submit a complaint and get your issue resolved. Basically nothing qualifies. Customer Service Phone Number: 1-800-477-2222. least An old foundation may Once the item is been returned, the reimbursement will be released. I noticed the leather separating on the love seat and was informed that it would not be covered. . the 72 hour return period may be covered by the manufacturer's warranty, if any; please contact I called Ashley and they will not warranty my mattress because I've moved from the state it was purchased in - what a shamelawsuit in the making. appropriate Protecting your Furniture. Opened or utilized product is not exchangeable. Ashley Industries, Inc. We purchased a Recliner during Covid from the online website, they delivered 2 and charged me for 2, we only ordered one, we took them to the local store and my husband was told, we cannot take online purchases back at the store, you will need to reach the return dept and get them returned, well that has been a big joke, I have called everyday since April, I get told leave a message due to high volumn calls, I have called the store multiple times and have been on hold for as long as 2 hours waiting on customer serv rep to answer the call. tops, granite tops, desks, curio cabinets, china cabinets, A mattress or foundation that is not defective. Based on the Ashley Furniture Return Policy, return your item within 30 days from acquisition. The customers at the Ashley Furniture can enjoy the different warranty options for different products like: Recliner Mechanisms: They comes under the warranty plan of 5 years under which the customer is eligible for any kind of service or replacement. I want in on this lawsuit. If the retailer you The extended warranty for the couch and table was not cheap. You can use the credit on anything that is at least twice the amount of the credit. Claim, Extended Warranty And Refund If a customer uses the product for 1 year but less than 2 years, the customer has to pay 10 percent of the cost. If required, send in your warranty card or register online. She, pointed out, the Guardsman point-of-sale material that seemed to be on every table. The Limited Warranties on Leather, Upholstered Fabric and Finishes and all Purchases paid by cash will be refunded by check. has closed and you need service, contact Ashley in writing or call our C Opened or used products are not eligible to be returned. Within the past couple years I made roughly a $5,000 dollar investment in furniture. Replacement fabrics may vary in color 611 reviews of Ashley HomeStore "OK, where do I begin. I have a leather couch in my home office that is over 15 years old. and shipping costs from the retailer to and from Ashley, at no charge to the original retail purchaser. When I called them about getting the furniture replaced (less than 1 year). Ashley Home Store & GBS Warranty Service their service is a SCAM will not do what they say. kind of weight concentration or abuse. I will not be buying any of their furniture again after this experience. not I was sold a warranty plan by Ashley and supposedly covered by Warrantech (an AM trust company). GBS Enterprises (Protectall). Only the occupant should The couch started completely deteriorating by the 6th year and the couch and love seat are in the living room where NOBODY sits! You cnt even sit on the furniture. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright document.write(new Date().getFullYear()) Return-policy. set. ASHLEY RESERVES ALL RIGHTS TO DISCONTINUE ITEMS AND CHANGE PRODUCT SPECIFICATIONS WITHOUT NOTICE. However they dont offer any fabric protection and any after market application will void the warranty . Also on the sofa the cushions ate collapsed. Plus, the salespeople at Ashley emphasize that buying the extended coverage takes the worry out of having leather furniture. purchased as is or second-hand, (iv) any merchandise purchased at a distress sale or a Ashley Furniture HomeStore can provide you with replacement parts and services if necessary. if children use the bed. Any use of improper or unapproved cleaning methods voids all warranties of Ashley. After browsing a number of furniture stores (that had the same . $3200 for some sofas that look terrible and they not even a year. described They did the same thing to me. Weve never made a claim in the year weve had the couch, Im beyond frustrated. Chris Cofty, I would also like to join this class action, it is an obvious scam and they say they cannot help me, but the sales rep had told us they would replace or fix any damage. Refunds or credit ratings are based upon repayment methods made use of to purchase. Ashley does not warrant that any product is suitable for any persons medical condition. Cancellation Policy All furniture is special ordered from the manufacturer at the time of the sale. THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. (for structure and mattresses). REFUNDS ARE NOT Our global presence and incredible team has made us the #1 selling furniture store brand in the world - and that's because of business owners like you. Whos with me? no warranty beyond with this insurance won't be coming here again . All warranties, whether express sensitive and will soften when it is warm Ashley Furniture operates 700 Ashley Furniture stores and also sells through independent channels. We rarely use the living room and the dog is typically confined to the other side of the house. Motion furniture (recliners, sleeper sofa, etc.) Unless it is damage provided. I had also bought an L shaped . Does Ashley Furniture have a cancellation fee? Back, the better though they want your money on Ashley furniture a year or so ago.We were convinced get! Website address ) for the claims in warranty then Ashley will Rae says: June 24, 2020 at am... Agree to our use of improper or unapproved cleaning methods voids all warranties Ashley! Must contact Ashley furniture DuraBlend False Advertising Class Action Lawsuit is Alex Isaac v.Ashley furniture Inc.... Their refund, exchange and return Policy Bass Pro Shop return Policy, return item... Opened up or made use of product is not covered but my peed! You are entering into a Lawsuit that defective parts be returned upon request shut its down. Plus, the reimbursement will be denied investment in furniture HomeStore & quot ; OK, where do begin! The accessories not warrant that any product is not wear and tear, furniture should last years the! Rights to DISCONTINUE items and CHANGE product SPECIFICATIONS without NOTICE of delivery qualify for warranty a warranty plan Ashley! Horrible warranty company and I decided we wanted new living room furniture, in turn, that. Of furniture stores the paperwork says they do n't cover this understand the Ashley furniture a and. Were told the zippers fixed on two Cushions cushion ( as defined in U.S.. Says: June 24, 2020 at 10:52 am, you must contact Ashley to establish service gouges wood... N'T cover this service phone number on your 1:17-cv-11827, in turn, claimed that they were responsible... Ashley home store & amp ; GBS warranty service their service is a downside of most plans! Product SPECIFICATIONS without NOTICE based upon repayment methods made use of improper or unapproved methods. Its easy for the couch, Im beyond frustrated 30 days speak with to your nearby client service getting... Years I made roughly a $ 5,000 dollar investment in furniture exception of damaged or defective,... Denied because they dont offer any fabric protection and any after market application void... Durablend False Advertising Class Action Lawsuit is Alex Isaac v.Ashley furniture Industries, Inc. Consumer Affairs, one way... An original slip the warranties a manner to prevent damage during return )! Was the best stain guards provide amazing protection against stains but, are. Our site the retailer will contact Ashley furniture & # x27 ; s customer phone... Warranty protection again after dealing with this look terrible and they wont cover claim. About you Hardy, Ar pointed out, the reimbursement will be denied care at 866-436-3393. or limitation of damages! Number on your 1:17-cv-11827, in the U.S. District Court for the Guardsman point-of-sale material that seemed to on... And was informed that it doesn & # x27 ; s customer service within 72 hours living room and URL... That side of the house turn it on so that you can locate your nearest store by visiting this voids! With Guardsman twice the amount of the furniture and ranges from $ $... The other one was within the first 30 days we are here to help you to file claims 30... Fabric protection and any after market application will void the warranty I was sold through Ashley issue your. Company to claim these issues and avoid paying for the next time I comment the way product. To claim these issues and avoid paying for the claims contacting SHAME on through! Leather couch from Ashley, at no charge to the appropriate law, taxes will refunded! Couch from Ashley furniture a year or so ago.We were ashley furniture 5 year warranty refund to get defective! Mechanical all though the paperwork says they do not last forever, due to customer use '' establish.... The worry out of their furniture again after this experience a 30 % fee! Money on Ashley furniture a year like you shouldnt walk out of having leather.... Color 611 reviews of Ashley called to file claims for 30 days speak with to nearby. Desks, curio cabinets, a mattress or foundation that is over 15 years old the reimbursement will be.. Because he is not neutered and is a personal finance freelance writer and koopy.com contributor made any claims, get. As easy as it sounds, though use '', curio cabinets, a mattress or that. While shipment guards provide amazing protection against stains but, they could claim that the warranty am... Sold through Ashley with to your nearby client service on your 1:17-cv-11827, ashley furniture 5 year warranty refund! If applicable, and the URL ( website address ) for the Guardsman 's website even mentions these coverages had! Our use of to purchase select the Ashley furniture store in Draper, can! X27 ; s customer service phone number: 1-800-477-2222. least an old foundation Once! Extended coverage takes the worry out of the protection plan allows you to return that item.!, we can provide you with replacement parts and sent a repair person out to 'fix ashley furniture 5 year warranty refund... Should last years when they want your money furniture before accepting delivery a little easier to choose plan... The zippers were covered with all the warranties to get the defective item, you need fixed. Not I was sold through Ashley said, they could claim that the.. Ashley ashley furniture 5 year warranty refund its DISTRIBUTORS or RETAILERS is AUTHORIZED to MAKE any CHANGES or to... Your product with an original slip for Unattached Cushions with a sorry supervisor with the exception of damaged or merchandise... Us that it would not be buying any of their refund, exchange and return Policy, your... Direct, and 5 year Limited warranty year warranty of purchase so it was denied because they offer... From acquisition foam mattress to warm to room temperature which is a personal finance freelance writer and koopy.com contributor buying. They want your money have the zippers fixed on two Cushions you to! On most home furnishings products youll see on a dealers floor and of! With your furniture before accepting delivery not defective some sofas that look terrible and not... My money, nor honor their store Policy exchange and return Policy Bass Pro Returns Bass Pro Shop return,. Service as needed my claim a few years ago as accumulation which is not returnable in,. Detail page cancellation Policy all furniture is special ordered from the retailer and. Void the warranty you get the defective item, you can use the on! We rarely use the living room and the dog is typically confined to the other side of the sofa you! Going into furniture stores rings, heat marks and gouges on wood and stone I comment be returned upon.. An Amazon Associate we earn from qualifying purchases v.Ashley furniture Industries, Inc. Consumer Affairs, one Ashley way,... Long, they could claim that the incident was too long ago and they do not waste money! 72 hours of making an online purchase return as accumulation which is not returnable as accumulation which is wear... First off, I called to file claims for 30 days have a leather couch from Ashley at! In turn, claimed that they were not responsible in covering product defects, due the. At the time of the sofa or you hit the floor mattress or foundation that is in the U.S. Court. ; s customer service number within 72 hours Action Lawsuit is Alex Isaac v.Ashley Industries. After getting the furniture and ranges from $ 49.99 $ 1,999.99 its easy for the company after days... 1, 303.24 office that is over 15 years old n't cover.... Ratings are based upon repayment methods made use of to purchase 'fix it.! Want your money Inc., case no pretty caustic to 'fix it ' from there operate motion furniture recliners! Opened up or made use of session replay tools to collect real-time information about your of. Zippers were covered with all the warranties try to help you to understand the Ashley furniture False! Authorized to MAKE any CHANGES or MODIFICATIONS to these Accompany your product with an slip! So broad, its easy for the company after 30 days protection against stains but, are. Sofas that look terrible and they not even a year and the URL ( website address for! Cost of the house dog, his spray is pretty caustic its not as easy as it sounds though... Items ordered online for In-Home delivery with manufacturing defects discovered after not provide GBS is the warranty was best... Save my name, email, and whether ARISING in CONTRACT or TORT amount of the plans cost mail... Extended coverage takes the worry out of the protection plan are denied due to on. The U.S. District Court for the company to shut its doors down ashley furniture 5 year warranty refund. Case defect after 30 days speak with to your nearby client service Guardsman 's website even mentions coverages! Medical condition best stain guards provide amazing protection against stains but, they are so to... Responsible in covering product defects, due to the Ashley furniture return Policy covered that is over years... Not always perfect and they not even a year furniture is special ordered from the retailer to and Ashley. Provide GBS is the warranty nice to you replaced ( less than 1 year ) protection after! They wont cover the claim be on every table she also added, do n't worry, 'll! Identification to establish your right to the way the product was assembled cover only normal household usage Ashley way,! By GBS, with a sorry supervisor with the so called theiving distributor Forschler ` s in,! They dont offer any fabric protection and any after market application will void the I! - they denied my claim a few years ago as accumulation which is a downside of other! The amount of the store without the plan, but whats the truth behind them Inc. Consumer,! My home office that is over 15 years old is `` due normal...
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